REFUND & RETURN POLICY
At Bricko, we take great pride in the quality and creativity of our custom MOC building block sets. Because each set is carefully prepared, packed, and shipped internationally from our workshop, we have established a clear and fair policy for returns and refunds. Please read the terms below carefully before completing your purchase.
1. 14-Day Return Window
- We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, and all original plastic bags containing the building bricks must be sealed and unopened. It must also be in the original cardboard packaging.
- To start a return, you can contact us at our official customer support email. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Return Shipping Costs (Important)
- Because we ship worldwide from Asia, please note that the customer is responsible for paying all international return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be covered by Bricko. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
3. Exceptions / Non-Returnable Items
To protect our business, we cannot accept returns or offer refunds for the following situations:
- Opened Brick Bags: Once the sealed plastic bags holding the building blocks are opened, the item can no longer be returned or refunded due to the risk of lost pieces.
- Minor Box Damage: International transit can sometimes cause minor dents or scratches to the outer cardboard shipping box. We do not offer refunds for outer box cosmetics as long as the bricks and instruction manual inside are perfectly intact.
- Customer Assembly Errors: We do not offer refunds if a model cannot be finished due to customer assembly mistakes. (However, please refer to Section 5 for free support).
4. Refunds Processing
- Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether the refund has been approved or rejected.
- If approved, your refund will be processed automatically, and a credit will be applied directly to your original method of payment (PayPal) within a certain amount of business days, according to PayPal’s processing times.
5. Missing Pieces? Free Replacement Guarantee!
- Since our products are complex DIY assembly sets, missing a piece can sometimes happen. Please do not worry, and do not request a return for this reason.
- We always pack 5% - 10% extra spare parts in every box. However, if you still find yourself missing a crucial brick during assembly, simply contact us with a photo of the manual indicating the missing piece. We will ship the replacement parts to you completely free of charge.